# Jira: Disrupted JIRA availability in US East

- Provider: [Jira](https://outages.cc/jira.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-09-03 15:57 UTC
- Resolved: 2026-09-03 17:02 UTC (lasted 1 h 5 min)
- Components: Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, Automation for Jira
- Official update: https://stspg.io/tq5053jz6616

## Updates from Jira

### postmortem, 2026-09-10 18:15 UTC

### Summary On September 3, 2026, between 14:52 and 17:02 UTC, Atlassian customers using Jira and Jira Service Management in the US-East region experienced intermittent errors and degraded access to core Jira experiences, including Rovo, viewing issues, boards, navigation, search-backed experiences, workflow-related actions. The event was triggered by a progressive rollout of a caching change in Atlassian's authorization service. The change increased cache traffic and caused saturation in the cache layer used for authorization checks, which then resulted in timeouts and service errors for some customers in the region. The incident was detected by our monitoring within approximately 12 minutes. We mitigated by deploying the affected cache service and disabling the feature flags associated with the new cache path. The total time to resolution was 2 hours and 10 minutes. ### IMPACT The overall impact occurred on September 3, 2026 between 14:52 and 17:02 UTC. During this period, some custo

### resolved, 2026-09-03 17:02 UTC

On September 3, 2026, JIRA experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.

### monitoring, 2026-09-03 16:35 UTC

Our teams have taken mitigation steps to reduce the impact and recovery among affected customers began at 16:15 UTC. We continue to investigate the root cause of the issue, and will share additional updates here as more information is available.

### investigating, 2026-09-03 15:57 UTC

We are actively investigating reports of a service disruption affecting JIRA customers in US East. We will share updates here as more information is available.