# Jira: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items

- Provider: [Jira](https://outages.cc/jira.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-08-31 18:28 UTC
- Resolved: 2026-09-01 05:18 UTC (lasted 10 h 50 min)
- Components: Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, Automation for Jira
- Official update: https://stspg.io/0zc4g3y79r4b

## Updates from Jira

### resolved, 2026-09-01 05:18 UTC

We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

### monitoring, 2026-09-01 00:47 UTC

Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

### identified, 2026-08-31 18:28 UTC

Impact