# Jira: Degraded performance affecting Jira Software and Jira Service Management

- Provider: [Jira](https://outages.cc/jira.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-11 07:46 UTC
- Resolved: 2026-09-11 08:37 UTC (lasted 51 min)
- Components: Viewing content
- Official update: https://stspg.io/z2x6g434dy91

## Updates from Jira

### postmortem, 2026-09-21 22:36 UTC

### Summary On September 11, 2026, between 07:02 and 07:56 UTC, Atlassian customers primarily from the EU region and some from APAC region using Jira and Jira Service Management products were unable to view work items or access boards consistently. The event was triggered by a backward-incompatible internal configuration rollout in the underlying graph data platform. The incident was detected within 3 minutes by our automated monitoring system and mitigated by rolling forward the stable deployment to all regions. The total time to resolution was about 54 minutes. ### IMPACT The overall impact occurred between September 11, 2026, 07:02 UTC and September 11, 2026, 07:56 UTC on two products. During this period, some customers in the EU region using Jira and Jira Service Management experienced intermittent failures or degraded performance. We noted that a configuration failure prevented critical dependency services from scaling, which resulted in an outage for affected users. Jira and Jira

### resolved, 2026-09-11 08:37 UTC

On 11 September 2026, Between 07:02 UTC and 07:56 UTC, some Jira Software and Jira Service Management users may have experienced degraded performance and errors when accessing Work Items and Boards. The issue has now been resolved, and all services are operating normally.

### monitoring, 2026-09-11 08:06 UTC

A mitigation has been deployed, and we are observing recovery across Jira Software and Jira Service Management issue views and boards. Our engineering teams are closely monitoring the environment to ensure sustained stability. We will provide another update once full resolution is confirmed or within 60 minutes.

### investigating, 2026-09-11 07:46 UTC

We are investigating reports of an issue affecting Jira Software and Jira Service Management. Affected users may experience errors or delays when loading issue views and viewing boards. We are working to identify the root cause and will provide an update as more information becomes available.