# Kinsta: Mykinsta file manager issue with uploading larger files

- Provider: [Kinsta](https://outages.cc/kinsta.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-11 09:02 UTC
- Resolved: 2026-08-28 19:10 UTC (lasted 17 days)
- Components: MyKinsta
- Official update: https://stspg.io/80c6f086t6hf

## Updates from Kinsta

### resolved, 2026-08-28 19:10 UTC

We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP. If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.

### investigating, 2026-08-28 14:08 UTC

Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.

### investigating, 2026-08-27 14:20 UTC

The issue is still being investigated by our engineers. We appreciate your continued patience.

### investigating, 2026-08-27 03:28 UTC

We are still investigating the issue, thank you for your continued patience.

### investigating, 2026-08-27 03:20 UTC

We are still investigating the issue, thank you for your continued patience.

### investigating, 2026-08-26 14:03 UTC

We are still investigating the issue, thank you for your continued patience.

### investigating, 2026-08-26 08:10 UTC

We are still investigating the issue, thank you for your continued patience.

### investigating, 2026-08-25 14:02 UTC

We are still investigating the issue, thank you for your continued patience.

### investigating, 2026-08-24 14:06 UTC

The issue is still being investigated by our engineers. We appreciate your continued patience.

### investigating, 2026-08-23 02:08 UTC

The issue is still being investigated by our engineers. We appreciate your continued patience.

### investigating, 2026-08-21 14:05 UTC

The issue is still being investigated by our engineers.

### investigating, 2026-08-21 05:59 UTC

The issue is still being investigated by our engineers.

### investigating, 2026-08-19 14:18 UTC

We are still investigating the issue. Thank you for your patience.

### investigating, 2026-08-19 08:06 UTC

We are still investigating the issue. Thank you for your patience.

### investigating, 2026-08-18 14:16 UTC

We are still investigating the issue. Thank you for your patience.

### investigating, 2026-08-17 01:42 UTC

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.

### investigating, 2026-08-16 03:43 UTC

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

### investigating, 2026-08-15 17:46 UTC

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

### investigating, 2026-08-14 13:55 UTC

The issue is still being investigated by our engineers.

### investigating, 2026-08-14 05:36 UTC

We are continuing to investigate the issue and apologize for the inconvenience.