# Knock: Dashboard transactional email outage

> Knock dashboard transactional emails were not delivered. Knock reported that the incident is resolved. The outage lasted about 2 hours and 21 minutes.

- Provider: [Knock](https://outages.cc/knock.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-06 12:27 UTC
- Resolved: 2026-11-06 14:47 UTC (lasted 2 h 21 min)
- Official update: https://status.knock.app

## Updates from Knock

### resolved, 2026-11-06 14:47 UTC

This incident has now been resolved and the service is now fully operational.

### monitoring, 2026-11-06 13:48 UTC

A fix has been implemented, and we're currently monitoring the service.

### identified, 2026-11-06 13:12 UTC

We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.

### identified, 2026-11-06 12:45 UTC

We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.

### investigating, 2026-11-06 12:27 UTC

We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.