# LiveKit: Investigating reports of elevated egress & connector API errors

- Provider: [LiveKit](https://outages.cc/livekit.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-20 21:10 UTC
- Resolved: 2026-08-20 21:47 UTC (lasted 37 min)
- Components: Global Egress
- Official update: https://stspg.io/2s0dm4mlxk95

## Updates from LiveKit

### postmortem, 2026-09-10 19:08 UTC

On August 20, 2026, customers in our US East region experienced approximately 10 minutes of 503 errors on the LiveKit Ingress API and failures launching media track egress, between 20:52 and 21:01 UTC. All other regions were unaffected. ‌ **Root Cause** An internal routing service lost one of its two instances, and a concurrent infrastructure issue with our cloud provider was preventing new compute nodes from provisioning in US East, so the replacement couldn't start. At 20:51 UTC, an automated maintenance process removed that last instance, making the service fully unavailable. It recovered at 21:01 UTC once the evicted instance freed capacity for a replacement. ‌ **Timeline \(UTC\)** * Aug 20, 20:52 - Automated maintenance removes last instance in the pool; customer-facing errors begin * Aug 20, 21:01 - Service restored * Aug 21, 03:00 - Cloud provider resolves the underlying infrastructure issue; region fully healthy ‌ **Mitigations & Follow-ups** * The service is restored with two

### resolved, 2026-08-20 21:47 UTC

This incident has been resolved. Between 20:52 and 21:01 UTC, we observed an increase in failed egress and connector API requests. Errors have returned to baseline as of 21:01 UTC. We will follow up with a postmortem with further details.

### investigating, 2026-08-20 21:24 UTC

We had a spike of errors between 20:52 and 21:01 UTC, and the errors have subsided to baseline as of 21:01 UTC. We are actively monitoring and will share more updates in 30 minutes.

### investigating, 2026-08-20 21:10 UTC

We are currently investigating reports of elevated API errors across the Egress service. We will post another update in 5 minutes.