# LiveKit: Investigating delayed session data ingestion on Cloud Dashboard

- Provider: [LiveKit](https://outages.cc/livekit.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-19 19:33 UTC
- Resolved: 2026-08-20 00:30 UTC (lasted 4 h 57 min)
- Components: Cloud Dashboard (cloud.livekit.io)
- Official update: https://stspg.io/g6g9t4p7vkz2

## Updates from LiveKit

### resolved, 2026-08-20 00:30 UTC

This incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC. No data was lost during this window.

### monitoring, 2026-08-20 00:01 UTC

Mitigations have been deployed and we are now catching up to realtime.

### identified, 2026-08-19 22:07 UTC

The amount of data we are ingesting in the sessions view is outpacing our ability to ingest, thus causing a delay in ingestion. We are pursuing a few mitigations right now including moving to a larger database instance to relieve the processing bottleneck.

### identified, 2026-08-19 21:25 UTC

We are continuing to work on a fix for this issue.

### identified, 2026-08-19 21:22 UTC

Sessions data ingest remains delayed for about an hour. It's not impacting other dashboards. We've identified the source of the slow ingest and are working on a mitigation. We will update again in 30 mins.

### investigating, 2026-08-19 19:33 UTC

We are currently investigating delayed session data ingestion on Cloud Dashboard. No services appear to be impacted and we don't expect any data to be lost.