# LiveKit: Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP

- Provider: [LiveKit](https://outages.cc/livekit.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-15 17:04 UTC
- Resolved: 2026-09-15 18:16 UTC (lasted 1 h 12 min)
- Components: Global Egress, Global Ingress, Global SIP
- Official update: https://stspg.io/4c758117gg86

## Updates from LiveKit

### postmortem, 2026-09-17 14:26 UTC

### Summary On 15 September, LiveKit Cloud experienced three periods of degraded performance between 13:34–13:41, 16:06–16:11 and 21:10–21:22 UTC. Ingress creation was the most affected: more than half of `CreateIngress` requests failed at the worst point. A number of in-progress recordings ended prematurely, and a small percentage of inbound SIP calls failed during a one-minute period \(during each impact window\). Realtime connections were not affected and media already flowing continued normally. The cause was a dropped connection to our primary metadata database that neither the client nor server side detected, which left a transaction open and holding row locks for up to 17 minutes. Requests queued behind those locks, and the sudden release of that backlog — not the wait itself — is what briefly degraded the wider platform. ### Root Cause Our services share a distributed global metadata database that stores ingress and egress state. At the time of the incident, a connection betwee

### resolved, 2026-09-15 18:16 UTC

We are resolving this incident as the underlying issue has been resolved. Thank you for your patience and apologies for the disruption. We will follow up with a postmortem as soon as possible.

### monitoring, 2026-09-15 18:03 UTC

We are continuing to monitor, but want to keep users up to date with how we believe impact may have materialized. The first impact window started at 13:40 UTC and impacted Ingress and Egress services for about 3 minutes. The second impact window started at 16:11 UTC and impacted SIP, Ingress, and Egress services for about 1 minute.

### monitoring, 2026-09-15 17:37 UTC

We are still investigating, but believe that customer impact should be mostly mitigated - although some spikes may still be occurring. We are investigating reports of aborted egresses which we believe were also related to this issue. We will post another update as soon as possible.

### investigating, 2026-09-15 17:04 UTC

We are investigating reports of intermittently increased API latencies starting at 13:30 UTC. Users may observe increased latency spikes across all APIs.