# LiveKit: Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)

- Provider: [LiveKit](https://outages.cc/livekit.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-05 13:34 UTC
- Resolved: 2026-10-05 14:21 UTC (lasted 47 min)
- Components: Europe Central - Cloud Agents, Regional Cloud Agents - Europe Central - Cloud Agents
- Official update: https://stspg.io/s05h2lw9fp5m

## Updates from LiveKit

### resolved, 2026-10-05 14:21 UTC

This incident has been resolved, and we have confirmed full recovery.

### monitoring, 2026-10-05 13:40 UTC

A fix has been implemented and we are monitoring to confirm full recovery.

### investigating, 2026-10-05 13:34 UTC

We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.