# Loom: Loom performance degraded

> Loom reported degraded performance. Recording, Viewing, Authentication, and Loom AI were affected for some customers. Loom stated the incident is resolved. The degraded performance lasted from 12:30 to 22:15 UTC on Oct 27, 2025. Loom deployed a fix and verified recovery.

- Provider: [Loom](https://outages.cc/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Partial outage
- Started: 2025-10-27 22:00 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/j3fvtn07v40w

## Updates from Loom

### resolved, 2026-11-01 17:18 UTC

On Oct 27, 2025, between 12:30 and 22:15 UTC, we experienced degraded performance affecting Recording, Loom AI, Authentication, and Billing services for some Loom customers. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the issue have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally. Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future. Note: As a result of this incident, some Looms recorded during the period of degraded performance may have remained in an "uploading" state. These videos are not recoverable, and have been Archived from users' libraries.