# Loom: Degraded performance of Loom app

> Loom reported degraded performance in the Loom app. The affected components were Recording, Viewing, Authentication, and Loom AI. Loom says the problem is resolved and the services operate normally.

- Provider: [Loom](https://outages.cc/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-04-29 07:00 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/brth028dgty9

## Updates from Loom

### resolved, 2026-11-01 17:18 UTC

The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.