# Loom: Confluence, Jira Mobile and Forge users may experience authentication issues

> Loom users had authentication problems that affected Recording, Viewing, Authentication, and Loom AI. Loom reports that the issue is resolved and the services work normally. Loom will monitor the services.

- Provider: [Loom](https://outages.cc/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-02-03 10:19 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/w5phfblm7ppy

## Updates from Loom

### resolved, 2026-11-01 17:18 UTC

Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.