# Loom: Atlassian Cloud Services impacted

> Loom reports that Recording, Viewing, Authentication, and Loom AI do not work. Loom later reported full recovery for most Atlassian products. The incident is resolved, but the provider did not state how long it lasted.

- Provider: [Loom](https://outages.cc/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Operational
- Started: 2025-10-20 07:56 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/n14mrkztzstf

## Updates from Loom

### resolved, 2026-11-01 17:18 UTC

Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.