# Loom: Multiple Atlassian services are experiencing issues

> Loom Recording, Viewing, Authentication, and Loom AI had degraded performance for some customers using Atlassian products. Loom reports that the issue is resolved.

- Provider: [Loom](https://outages.cc/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-05-08 03:00 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/twmj2hb4lwhp

## Updates from Loom

### resolved, 2026-11-01 17:18 UTC

On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.