# Loom: Some Loom users experiencing no audio when viewing recordings

> Loom users cannot hear audio when they view some recordings. The affected components are Recording, Viewing, Authentication, and Loom AI. Loom reports that the incident is resolved, and the fix rollout is complete.

- Provider: [Loom](https://outages.cc/loom.md)
- Type: Incident
- State: resolved
- Worst impact: Partial outage
- Started: 2025-11-19 22:32 UTC
- Components: Recording, Viewing, Authentication, Loom AI
- Official update: https://stspg.io/0yhn55slj1qt

## Updates from Loom

### resolved, 2026-11-01 17:18 UTC

The rollout of the fix for impacted videos without audio has now completed. Customers should now be able to review existing videos without audio and see that it has been properly restored. If you are continuing to see any issues with playback of your videos, please reach out to Loom support for assistance. We apologize for any inconvenience caused by this issue.