# MongoDB Atlas: Support Portal Outage

- Provider: [MongoDB Atlas](https://outages.cc/mongodb.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-16 09:06 UTC
- Resolved: 2026-09-16 15:31 UTC (lasted 6 h 25 min)
- Components: MongoDB Support Portal
- Official update: https://stspg.io/yc66h52gr7zg

## Updates from MongoDB Atlas

### resolved, 2026-09-16 15:31 UTC

The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team

### investigating, 2026-09-16 09:09 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-16 09:06 UTC

MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.