# MongoDB Atlas: MongoDB Charts: Infinite login loop when creating new Charts projects

- Provider: [MongoDB Atlas](https://outages.cc/mongodb.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-02 00:01 UTC
- Resolved: 2026-10-02 05:02 UTC (lasted 5 h)
- Components: MongoDB Charts
- Official update: https://stspg.io/rg45wprbzlwb

## Updates from MongoDB Atlas

### resolved, 2026-10-02 05:02 UTC

This incident has been resolved.

### identified, 2026-10-02 00:01 UTC

Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.