# Mux: Elevated errors on Direct Uploads

- Provider: [Mux](https://outages.cc/mux.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-05 19:44 UTC
- Resolved: 2026-10-05 22:47 UTC (lasted 3 h 3 min)
- Components: Mux Video - VOD
- Official update: https://stspg.io/5r6vxskv1fbr

## Updates from Mux

### resolved, 2026-10-05 22:47 UTC

This incident has been resolved.

### monitoring, 2026-10-05 20:32 UTC

We are continuing to monitor for any further issues.

### monitoring, 2026-10-05 20:31 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-10-05 19:44 UTC

We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs