# Mux: Degraded VOD playback

- Provider: [Mux](https://outages.cc/mux.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-21 21:30 UTC
- Resolved: 2026-10-21 22:04 UTC (lasted 34 min)
- Components: Mux Video - VOD
- Official update: https://stspg.io/zxf8wpl4p29y

## Updates from Mux

### resolved, 2026-10-21 22:04 UTC

This incident has been resolved.

### monitoring, 2026-10-21 21:40 UTC

We are continuing to monitor for any further issues.

### monitoring, 2026-10-21 21:40 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-10-21 21:31 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-10-21 21:30 UTC

We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.