# New Relic: Synthetics Ping Monitor Processing Delays in Multiple Regions

> New Relic reported processing delays for Synthetic ping monitors in several regions. The affected regions were ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3. This affected Synthetics in Europe, Alert Notifications in Europe, and Data Ingest in Europe. New Relic reports that the incident is resolved. The incident lasted 106 minutes. Other synthetic monitor types were not affected.

- Provider: [New Relic](https://outages.cc/newrelic.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-02 02:32 UTC
- Resolved: 2026-11-02 04:17 UTC (lasted 1 h 46 min)
- Components: Synthetics : Europe, Alert Notifications : Europe - Synthetics : Europe, Data Ingest : Europe - Synthetics : Europe
- Official update: https://stspg.io/dc5d1kz1z89c

## Updates from New Relic

### resolved, 2026-11-02 04:17 UTC

Queue processing for Synthetic ping monitors has normalized across all affected locations, and throughput metrics have returned to baseline. Systems remain stable and the service is operating normally.

### monitoring, 2026-11-02 04:03 UTC

Synthetic ping monitor processing has normalized and throughput has returned to baseline levels across all affected regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). Our teams are actively monitoring the environment to verify sustained stability. We will provide another update once performance remains consistent.

### investigating, 2026-11-02 03:30 UTC

Our engineering teams continue to actively investigate the processing delays affecting Synthetic ping monitors in ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3.

### investigating, 2026-11-02 02:33 UTC

We are currently investigating processing delays affecting Synthetic ping monitors across several regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). As a result, users may experience dropped or delayed ping monitor execution and an overall decrease in Synthetic throughput in these specific locations. Other synthetic monitor types (scripted, browser) remain unaffected at this time. We will provide an update as soon as more details become available.