# New Relic: Next-Gen Entity Platform Issues

- Provider: [New Relic](https://outages.cc/newrelic.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-28 09:35 UTC
- Resolved: 2026-10-28 09:42 UTC (lasted 7 min)
- Components: Dashboards : JP, UI : JP - Dashboards : JP
- Official update: https://stspg.io/2b1pcjvrxpgx

## Updates from New Relic

### resolved, 2026-10-28 09:42 UTC

Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.

### investigating, 2026-10-28 09:35 UTC

We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

### investigating, 2026-10-28 09:33 UTC

We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.