# Okta: Reporting Unavailable

- Provider: [Okta](https://outages.cc/okta.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-21 18:00 UTC
- Resolved: 2026-10-28 22:34 UTC (lasted 7 days)
- Components: API Services
- Official update: https://status.okta.com/#incident/a9CWR0000002Nji2AE

## Updates from Okta

### update, 2026-10-28 22:34 UTC

We sincerely apologize for any impact this incident has caused to you, your business, or your customers. At Okta, trust and transparency are our top priorities. Outlined below is the RCA summary for a recent incident in which a third-party provider or downstream service experienced an issue that affected the Okta service. We are committed to implementing improvements to the service to prevent similar occurrences. Detection and Impact Okta automated monitoring detected an elevation in errors and service verification failures impacting reporting endpoints in cell OK9 starting at 11:55 AM PT on October 21, 2026. Okta engineers correlated the failures with a reported regional service disruption on the third-party provider's public status page and subsequently opened a priority support case with the vendor Customers in EMEA Cell OK9 experienced the following during this period: Administrators were unable to access the reporting interface or execute queries for administrative report data. Ba

### update, 2026-10-21 23:27 UTC

The issue affecting reporting services on EMEA Cell 9 has been addressed. The third-party provider has deployed a fix, and all system metrics have stabilized. Additional root cause information will be available within 5 business days.

### update, 2026-10-21 21:52 UTC

Monitoring is showing recovery of reporting services on EMEA Cell 9. We will continue to monitor with our cloud vendor until we can confirm full recovery. We will provide another update within the next 1 hour, or sooner if additional information becomes available.

### update, 2026-10-21 20:55 UTC

Our cloud vendor has made a configuration change as part of mitigation efforts and is monitoring for signs of recovery. Reporting services on EMEA Cell 9 may continue to be impacted. Our team is continues to monitor and work with our cloud vendor to fully mitigate the issue. We will provide another update within the next 1 hour, or sooner if additional information becomes available.