# Okta: Degraded Performance: Delays in Outbound SMS Delivery

> Okta reports delays or failures in outbound SMS delivery, including two-factor authentication codes, on the MFA component. The status is identified. Okta ties the issue to a service disruption at its downstream carrier, China Mobile. Users can use backup methods such as authenticator apps or email.

- Provider: [Okta](https://outages.cc/okta.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-10-28 16:45 UTC
- Components: MFA
- Official update: https://status.okta.com/#incident/a9CWR0000002OZK2A2

## Updates from Okta

### identified, 2026-11-01 17:39 UTC

On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.