# Okta: Uptick in email deferrals

- Provider: [Okta](https://outages.cc/okta.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-14 12:00 UTC
- Resolved: 2026-08-21 16:05 UTC (lasted 7 days)
- Components: Core Platform;MFA
- Official update: https://status.okta.com/#incident/a9CWR0000002FZG2A2

## Updates from Okta

### update, 2026-08-21 16:04 UTC

We sincerely apologize for any impact this incident has caused to you, your business, or your customers. At Okta, trust and transparency are our top priorities. Outlined below is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. We are committed to implementing improvements to the service to prevent similar occurrences. Detection and Impact: Okta detected an increase in customer support tickets regarding email delivery issues. Customers using custom email domains routed through Proofpoint experienced email delivery deferrals. During this period, affected end users were unable to receive system-generated emails, including One-Time Passwords (OTPs), account activation emails, password reset emails, factor enrollment emails, and other automated notifications. Root Cause Summary: Third-party provider Proofpoint experienced a service disruption, causing issues with email deliverability. When Okta ser

### update, 2026-08-14 16:50 UTC

Our monitoring indicates that email deferrals to the impacted third-party email service have returned to the expected baseline. Additional information will be available within 5 Business days.

### update, 2026-08-14 15:39 UTC

Okta Engineering has determined that certain third-party providers were failing to receive emails from Okta. Our monitoring shows delivery rates are recovering to normal conditions and will continue to monitor until full resolution. Our next update will be in 30 minutes or sooner if additional information becomes available.

### update, 2026-08-14 15:23 UTC

Okta Engineering is investigating and has determined that the incident is currently impacting email delivery to a subset of customers. During this time, customers may experience email delivery deferrals. We’ll provide an update in 30 minutes, or sooner if additional information becomes available.