# OpenAI: Help Center Chat Support Degraded

- Provider: [OpenAI](https://outages.cc/openai.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-23 21:30 UTC
- Resolved: 2026-10-23 22:02 UTC (lasted 33 min)
- Official update: https://status.openai.com

## Updates from OpenAI

### resolved, 2026-10-23 22:02 UTC

All impacted services have now fully recovered.

### monitoring, 2026-10-23 21:52 UTC

We have applied the mitigation and are monitoring the recovery.

### investigating, 2026-10-23 21:30 UTC

We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com "support@openai.com") for assistance. We apologize for the inconvenience and will provide updates as they become available.