# OpenAI: Delays in customer support responses

- Provider: [OpenAI](https://outages.cc/openai.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-23 03:41 UTC
- Resolved: 2026-10-23 05:58 UTC (lasted 2 h 17 min)
- Official update: https://status.openai.com

## Updates from OpenAI

### resolved, 2026-10-23 05:58 UTC

All impacted services have now fully recovered.

### monitoring, 2026-10-23 05:47 UTC

We have applied the mitigation and are monitoring the recovery.

### identified, 2026-10-23 04:43 UTC

A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

### investigating, 2026-10-23 03:57 UTC

As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").

### investigating, 2026-10-23 03:41 UTC

We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.