# OpenAI: New Ad Accounts failing to provision admins

- Provider: [OpenAI](https://outages.cc/openai.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-22 19:36 UTC
- Resolved: 2026-10-23 00:07 UTC (lasted 4 h 31 min)
- Official update: https://status.openai.com

## Updates from OpenAI

### resolved, 2026-10-23 00:07 UTC

All impacted services have now fully recovered.

### monitoring, 2026-10-22 23:45 UTC

We have applied the mitigation and are monitoring the recovery.

### identified, 2026-10-22 21:30 UTC

We have identified the issue and are working to implement the mitigation.

### identified, 2026-10-22 19:36 UTC

We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.