# Opsgenie: Disrupted Opsgenie/JSM availability

- Provider: [Opsgenie](https://outages.cc/opsgenie.md)
- Type: Incident
- State: Resolved
- Worst impact: Major outage
- Started: 2026-09-14 16:46 UTC
- Resolved: 2026-09-14 17:43 UTC (lasted 57 min)
- Components: Web Application, Mobile Application
- Official update: https://stspg.io/l2wv8vpxnhvm

## Updates from Opsgenie

### postmortem, 2026-09-18 17:02 UTC

### Summary On September 14, 2026, between 15:30 and 17:10 UTC, Atlassian customers using Opsgenie, Jira Service Management, and Compass experienced delays in receiving alert notifications and intermittent failures when using Ops features. The issue was triggered by long-running transactions in a core service, which led to thread pool exhaustion and caused subsequent requests to become unresponsive. The long-running transactions were caused by a configuration change released between September 9, 2026 and September 11, 2026 UTC. The team actively monitored the impact of the change on the system until early September 14, 2026 UTC, and observed no anomalies. However, increasing traffic during US working hours on September 14, 2026, caused these unexpectedly long-running transactions. The incident was detected within one minute by our automated monitoring systems, and full service stabilization occurred after isolating and rolling back the change on September 14, 2026 at 17:10 UTC. ### IMP

### resolved, 2026-09-14 17:43 UTC

On September 14, 2026, Opsgenie and Jira Service Management experienced a disruption, and impacted users saw delayed alerts notification and inability to view the alerts in the user interface. The issue has now been resolved, and the service is operating normally for all affected customers.

### monitoring, 2026-09-14 17:27 UTC

The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.

### identified, 2026-09-14 17:16 UTC

We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We will continue to share additional updates here as more information is available.

### investigating, 2026-09-14 16:46 UTC

We are actively investigating reports of a service disruption affecting Opsgenie and Jira Service Management. We will share updates here as more information is available.