# OVHcloud: [Global][Collaborative Solutions] - MX Plan incident notification

> OVHcloud reports that sending and receiving emails on the MX Plan service was temporarily unavailable. The incident affected Mail Flow and MX Plan Mail Flow. OVHcloud reports that the incident is resolved. It lasted about 5 hours and 47 minutes.

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-07 13:48 UTC
- Resolved: 2026-11-07 14:54 UTC (lasted 1 h 6 min)
- Components: Mail Flow, Collaborative solutions || MX Plan - Mail Flow
- Official update: https://stspg.io/34md4zhk9qn6

## Updates from OVHcloud

### resolved, 2026-11-07 14:54 UTC

We would like to inform you that the incident affecting our MX Plan offering has now been resolved. Please find the details of this incident below : Start time : 07/11/2026 09:00 UTC End time : 07/11/2026 14:47 UTC Impacted Service(s) : Sending and receiving emails on MX Plan was temporarily unavailable. Customers Impact : Customers were temporarily unable to send or receive emails on their MX Plan email accounts. Incoming emails were queued and have been delivered following the resolution of the incident. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.

### investigating, 2026-11-07 13:51 UTC

We are currently experiencing an incident affecting our MX Plan offering, which is causing temporary availability issues. Please find the details of this incident below : Start time : 07/11/2026 09:00 UTC Impacted Service(s) : Sending and receiving emails on MX Plan is temporarily unavailable. Customers Impact : Customers are temporarily unable to send or receive emails on their MX Plan email accounts. Incoming emails are being queued and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.