# OVHcloud: [EU/APAC][Network] - Backbone Incident Notification

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-08-13 15:53 UTC
- Resolved: 2026-08-14 07:53 UTC (lasted 16 h)
- Components: Infrastructure || Backbone
- Official update: https://stspg.io/pw7t2t61vmqq

## Updates from OVHcloud

### resolved, 2026-08-14 07:53 UTC

We are pleased to inform you that the incident affecting our Backbone offering has been resolved. Start time : 13/08/2026 09:39 UTC End time : 13/08/2026 10:15 UTC Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

### monitoring, 2026-08-13 15:53 UTC

Service has been fully restored since 13/08/2026 10:15 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 13/08/2026 09:39 UTC Impacted Service(s) : Increased network latency and packet loss affecting internal traffic between APAC and destinations outside the APAC region. Customer Impact : Customers experienced increased latency, packet loss, and degraded performance for internal traffic between APAC and OVH services located outside the APAC region. Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.