# OVHcloud: [Global][Collaborative Solutions] - MX Plan & Zimbra incident notification

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-18 20:31 UTC
- Resolved: 2026-10-20 07:03 UTC (lasted 34 h 31 min)
- Components: Delivery email, Operations, Collaborative solutions || MX Plan - Operations, Collaborative solutions || Zimbra - Delivery email
- Official update: https://stspg.io/p887sqzq5936

## Updates from OVHcloud

### resolved, 2026-10-20 07:03 UTC

We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved. Start time : 18/10/2026 00:00 UTC End time : 19/10/2026 07:30 UTC Root Cause : This incident was caused by a software issue issue. We apologize for any inconvenience caused and appreciate your understanding.

### investigating, 2026-10-18 22:28 UTC

Please find an update of this incident below : Update : Our investigations show that password change operations on MX Plan and Zimbra email accounts are also impacted by this incident. Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts and password change operations are temporarily delayed. Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts or the change of their email account passwords. These tasks may remain in progress. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### investigating, 2026-10-18 20:31 UTC

We are currently experiencing an incident affecting our MX Plan and Zimbra offerings. Please find the details of this incident below : Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts is temporarily delayed. Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts. Account creation tasks may remain in progress. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.