# OVHcloud: [GLOBAL][Collaborative solutions] - Mail incident notification

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-15 10:15 UTC
- Resolved: 2026-10-20 07:09 UTC (lasted 5 days)
- Components: Mail Flow, Collaborative solutions || Hosted Exchange - Mail Flow, Collaborative solutions || EmailPro - Mail Flow, Collaborative solutions || MX Plan - Mail Flow, Collaborative solutions || Trusted Exchange - Mail Flow
- Official update: https://stspg.io/zzrykpbjch4x

## Updates from OVHcloud

### resolved, 2026-10-20 07:09 UTC

We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved. Start time : 15/10/2026 08:30 UTC End time : 18/10/2026 13:30 UTC Root Cause : This incident was caused by a software issue issue. We apologize for any inconvenience caused and appreciate your understanding.

### monitoring, 2026-10-18 13:32 UTC

We would like to inform you that a workaround has been implemented and our service has been fully restored as of 18/10/2026 13:30 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services were temporarily unavailable. Customers Impact : Customers using EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada were temporarily unable to send and receive emails. Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-17 22:19 UTC

Please find an update of this incident below : Update : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services are still impacted by this incident. Following a faulty software update from our provider, an issue is affecting mail queues and some emails may not be sent or received. Ongoing Actions : Our teams remain fully mobilised and are awaiting a fix from our provider to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-16 13:44 UTC

Please find an update of this incident below : Update : In coordination with our provider, our teams have identified a potential fix to restore mail flow. A new configuration is currently being applied and the affected servers are being restarted. Ongoing Actions : Our teams are mobilised to deploy this corrective action and are closely monitoring its effect on the service. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-16 09:37 UTC

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : The incident originates from one of our providers. Ongoing Actions : Our teams are working closely with the provider to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-16 08:13 UTC

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : From 15/10/2026 12:50 UTC till 16/10/2026 08:50 UTC, no impact was observed on the services. Since 16/10/2026 08:50 UTC, customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are again temporarily unable to send and receive mails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-15 10:15 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region. Here are some supplementary details : Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.