# OVHcloud: [GRA][Collaborative solutions] - MX Plan incident notification

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-07 16:02 UTC
- Resolved: 2026-10-07 19:45 UTC (lasted 3 h 42 min)
- Components: Mailbox Access, Mail Flow, Operations, Collaborative solutions || MX Plan - Mailbox Access, Collaborative solutions || MX Plan - Mail Flow, Collaborative solutions || MX Plan - Operations
- Official update: https://stspg.io/m69wn3rdvt39

## Updates from OVHcloud

### resolved, 2026-10-07 19:45 UTC

We are pleased to inform you that the incident affecting our MX Plan offering has been resolved. Start time : 07/10/2026 15:33 UTC End time : 07/10/2026 17:00 UTC Root Cause : This incident was caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9 We apologize for any inconvenience caused and appreciate your understanding.

### monitoring, 2026-10-07 17:12 UTC

Service has been fully restored since 07/10/2026 17:00 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 07/10/2026 15:33 UTC Impacted Service(s) : MX Plan was temporarily unavailable. Customers Impact : Some customers using MX Plan were temporarily unable to in to their email adresses whether via webmail or a heavy mail client. Also, some customers were temporarily unable to send and receive emails. Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9

### identified, 2026-10-07 16:02 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our MX Plan offer on the specific region. Here are some supplementary details : Start time : 07/10/2026 15:33 UTC Impacted Service(s) : MX Plan is temporarily unavailable. Customers Impact : Some customers using MX Plan are temporarily unable to in to their email adresses whether via webmail or a heavy mail client. Also, some customers are temporarily unable to send and receive emails. Please note that emails received during the incident will be stored and delivered after the incident is resolved. Root Cause : This incident is caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9 Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.