# OVHcloud: [EU/CA][Public VMware Cloud Foundation as-a-Service] - incident notification

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-10-07 13:37 UTC
- Resolved: 2026-10-07 14:02 UTC (lasted 25 min)
- Components: Storage, Public VMware Cloud Foundation as-a-Service || RBX - Storage, Public VMware Cloud Foundation as-a-Service || BHS - Storage, Public VMware Cloud Foundation as-a-Service || SBG - Storage, Public VMware Cloud Foundation as-a-Service || LIM - Storage, Public VMware Cloud Foundation as-a-Service || ERI - Storage
- Official update: https://stspg.io/q5npyj5s3472

## Updates from OVHcloud

### resolved, 2026-10-07 14:02 UTC

We are pleased to inform you that the incident affecting our Backup as a Service and Public VMware Cloud Foundation as-a-Service offering has been resolved. Start time : 07/10/2026 13:10 UTC End time : 07/10/2026 13:41 UTC Root Cause : This incident was caused by another incident : https://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t We apologize for any inconvenience caused and appreciate your understanding.

### monitoring, 2026-10-07 13:47 UTC

Service has been fully restored since 07/10/2026 13:41 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 07/10/2026 13:10 UTC Impacted Service(s) : No more issue observed for Managed Veeam for Public VMware Cloud Foundation as-a-Service and Backup Agent. Customers Impact : Customers were temporarily unable to backup and restore their data in EU and CA regions. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-07 13:37 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backup as a Service and Public VMware Cloud Foundation as-a-Service offers in the specific EU and CA regions. Here are some supplementary details : Start time : 07/10/2026 13:10 UTC Impacted Service(s) : Managed Veeam for Public VMware Cloud Foundation as-a-Service and Backup Agent. Customers Impact : Customers are temporarily unable to backup and restore their data in EU and CA regions. Root Cause : This incident is caused by another incident : https://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.