# OVHcloud: [SBG5/7][Compute - Instance] - Compute Instance Incident Notification

> OVHcloud Compute Instance service did not work for some instances in the SBG5 and SBG7 regions. OVHcloud reports that the incident is resolved. The incident lasted from 17:55 UTC to 19:30 UTC.

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-01 17:56 UTC
- Resolved: 2026-11-01 19:41 UTC (lasted 1 h 45 min)
- Components: SBG5, SBG7, Compute - Instance || SBG - SBG5, Compute - Instance || SBG - SBG7
- Official update: https://stspg.io/hqr3xy9n9sbt

## Updates from OVHcloud

### resolved, 2026-11-01 19:41 UTC

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 01/11/2026 17:55 UTC End time : 01/11/2026 19:30 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-11-01 18:51 UTC

We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Some instances in the SBG7 region are temporarily unreachable as well. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-11-01 17:57 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offering in the specific SBG5 region. Here are some supplementary details : Start time : 01/11/2026 17: 55 UTC Impacted Service(s) : Some instances in the SBG5 region are temporarily unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.