# OVHcloud: [WAS/YTO][Infrastructure] - Backbone incident notification

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-29 02:17 UTC
- Resolved: 2026-10-29 13:58 UTC (lasted 11 h 41 min)
- Components: Infrastructure || Backbone
- Official update: https://stspg.io/sxb15w5m05gj

## Updates from OVHcloud

### resolved, 2026-10-29 13:58 UTC

We are pleased to inform you that the incident affecting our Backbone offering has been resolved. Start time : 28/10/2026 21:40 UTC End time : 29/10/2026 13:51 UTC Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-10-29 02:17 UTC

We are currently experiencing an incident affecting our Infrastructure offering on the backbone link between Washington and Toronto. The root cause has been identified. Please find the details of this incident below : Start time : 28/10/2026 21:40 UTC Impacted Service(s) : The link between Washington and Toronto backbone infrastructure is unreachable. Customers Impact : Customers are facing latency increase to access their services passing between Washington and Toronto. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.