# OVHcloud: [RBX8][Dedicated Servers] - Rack R808L04 incident notification

> The vRack network for Dedicated Servers was unavailable in rack R808L04 in the RBX region. OVHcloud identified a cooling system issue as the cause. OVHcloud reports that the incident is resolved. It lasted about 2 hours and 10 minutes.

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-11-05 23:55 UTC
- Resolved: 2026-11-06 02:05 UTC (lasted 2 h 10 min)
- Components: RBX, Dedicated Servers || Network - RBX
- Official update: https://stspg.io/md3n0r0g7f5q

## Updates from OVHcloud

### resolved, 2026-11-06 02:05 UTC

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved. Please find the details of this incident below : Start time : 05/11/2026 23:47 UTC End time : 06/11/2026 01:57 UTC Impacted Service(s) : vRack network was temporarily unavailable in the specified rack. Customers Impact : Customers were temporarily unable to access and use their servers through vRack network. Root Cause : This incident was caused by a cooling system issue. We thank you for your understanding and patience throughout this incident.

### identified, 2026-11-06 00:21 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack R808L04. The root cause has been identified. Please find the details of this incident below : Start time : 05/11/2026 23:47 UTC Impacted Service(s) : vRack network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through vRack network. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

### investigating, 2026-11-05 23:57 UTC

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack R808L04. Please find the details of this incident below : Start time : 05/11/2026 23:47 UTC Impacted Service(s) : vRack network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through vRack network. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.