# OVHcloud: [SGP/SYD][Backbone] - Network Incident Notification

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-27 08:59 UTC
- Resolved: 2026-08-30 06:27 UTC (lasted 3 days)
- Components: Infrastructure || Backbone
- Official update: https://stspg.io/nm7d8348t23s

## Updates from OVHcloud

### resolved, 2026-08-30 06:27 UTC

We are pleased to inform you that the incident affecting our Backbone offering has been resolved. Start time : 26/08/2026 20:00 UTC End time : 30/08/2026 06:26 UTC Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

### identified, 2026-08-27 08:59 UTC

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific SGP/SYD regions. Here are some supplementary details : Start time : 26/08/2026 20:00 UTC Impacted Service(s) : Sydney region experiences higher latency when connecting to other OVHcloud datacenters, particularly the Singapore region. Customers Impact : Customers may experience noticeable delays and reduced responsiveness when using their services on the specific SGP/SYD regions. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.