# OVHcloud: [EU][Backup as a Service] - Backup Agent infrastructure incident notification

> The Backup Agent infrastructure in Europe does not fully work. Some customers can have problems with the connection and delivery of agents. OVHcloud reports that the cause is identified and work is in progress.

- Provider: [OVHcloud](https://outages.cc/ovhcloud.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-10-08 13:31 UTC
- Components: Backup as a Service || Veeam Enterprise
- Official update: https://stspg.io/g2t4bc0cyw0r

## Updates from OVHcloud

### identified, 2026-11-01 17:39 UTC

Please find an update of this incident below : Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents. Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.