# Plivo: Voice Call Webhook Delivery Degradation

- Provider: [Plivo](https://outages.cc/plivo.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-08-25 07:25 UTC
- Resolved: 2026-08-25 14:16 UTC (lasted 6 h 51 min)
- Components: REST APIs and XML, PSTN Calls, Voice API - REST APIs and XML, Voice API - PSTN Calls
- Official update: https://stspg.io/x6drg5cq2990

## Updates from Plivo

### resolved, 2026-08-25 14:16 UTC

This incident has been resolved.

### monitoring, 2026-08-25 07:41 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-08-25 07:25 UTC

Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally. We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.