# PostHog: Workflows Email Metric Ingestion Outage

> PostHog reports an ingestion problem with workflow email metrics. These metrics include open rates, click through, and bounces. PostHog identified the issue and rolled out a fix, and the status is now monitoring. The outage started 63 minutes ago.

- Provider: [PostHog](https://outages.cc/posthog.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-03 11:21 UTC
- Official update: https://www.posthogstatus.com/incidents/01M6GJ9PV4VAMMYHCK1RJC6S8V

## Updates from PostHog

### monitoring, 2026-11-03 12:24 UTC

We identified the customers that have been affected by the incident and of which their workflow email sending workflow steps show as failed and stopped the workflow run. The emails for the failed steps went out, but the workflow aborted at that point. We are working on resuming the failed workflows and will inform the affected customers.

### monitoring, 2026-11-03 11:45 UTC

Due to a rollout issue we experienced a temporary ingestion problem with email metrics like open rates, click through, bounces etc. We identified the issue and already rolled out a fix stopping the bleeding. We are now investigating the impact and will inform impacted customers with the impact that they experience if we cannot recover the lost metrics.

### identified, 2026-11-03 11:24 UTC

Due to a rollout issue we are currently experiencing some ingestion problem with email metrics like open rates, click through, bounces etc. We identified the issue and already rolled out a fix which stops the bleeding. We will inform the impacted customers with the impact that they experience if we cannot recover the lost metrics.