# Prisma: Accelerate is unable to provision new query engines in eu-west-3

- Provider: [Prisma](https://outages.cc/prisma.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-01 06:52 UTC
- Resolved: 2026-09-01 09:16 UTC (lasted 2 h 24 min)
- Components: Prisma Accelerate
- Official update: https://stspg.io/9q0bv7rp6fng

## Updates from Prisma

### resolved, 2026-09-01 09:16 UTC

This incident has been resolved.

### monitoring, 2026-09-01 08:59 UTC

The capacity problems have subsided. We are monitoring the situation.

### identified, 2026-09-01 08:34 UTC

Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified

### monitoring, 2026-09-01 08:15 UTC

The capacity problems have subsided. We are monitoring the situation.

### identified, 2026-09-01 06:52 UTC

Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified