# Render: Issues affecting connections to a subset of Postgres Databases

> Render reports connection failures for some Postgres databases that route traffic through a self managed PgBouncer instance. The affected components are PostgreSQL and the Oregon, Frankfurt, Ohio, and Singapore Postgres regions. Render resolved the incident, which lasted about 3 hours and 44 minutes.

- Provider: [Render](https://outages.cc/render.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-05 20:12 UTC
- Resolved: 2026-11-05 23:56 UTC (lasted 3 h 44 min)
- Components: PostgreSQL, Oregon - PostgreSQL, Frankfurt - PostgreSQL, Ohio - PostgreSQL, Singapore - PostgreSQL
- Official update: https://stspg.io/nqfmqybn05d5

## Updates from Render

### resolved, 2026-11-05 23:56 UTC

This incident has been resolved.

### identified, 2026-11-05 21:00 UTC

A configuration change was rolled out to a small subset of Postgres instances. The change causes connection failures for some databases that route traffic through a self managed PgBouncer instance. Updating your self managed PgBouncer to use scram-sha-256 encryption will remediate the connection failures. If you do not see any issues in your connections, no corrective action is needed. If you need help remediating, please reach out to Render support and we can take corrective action.

### identified, 2026-11-05 20:54 UTC

A configuration change to Postgres connection settings caused connection failures for a subset of databases that route traffic through a self managed PgBouncer instance. Updating your self managed PgBouncer to use scram-sha-256 encryption can help remediate the connection failures. If you need help remediating, please reach out to Render support and we can take corrective action.

### identified, 2026-11-05 20:15 UTC

A configuration change to Postgres connection settings caused connection failures for some databases that route traffic through a self managed PgBouncer instance. Updating your self managed PgBouncer to use scram-sha-256 encryption can help remediate the connection failures. If you need help remediating, please reach out to Render support and we can take corrective action.