# Render: Platform emails not being sent

- Provider: [Render](https://outages.cc/render.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-24 07:11 UTC
- Resolved: 2026-10-24 07:41 UTC (lasted 30 min)
- Official update: https://stspg.io/rv8myh3m7ggl

## Updates from Render

### resolved, 2026-10-24 07:41 UTC

This incident has been resolved.

### monitoring, 2026-10-24 07:30 UTC

We have applied a fix and see messages successfully delivering. We are monitoring for any further issues.

### identified, 2026-10-24 07:11 UTC

Transactional emails for platform events, including but not limited to new account sign-up email confirmations, service build/deploy failure notifications, password resets, etc. are currently failing to send. We are currently addressing the issue.