# Runway: We've identified a problem and are working on a fix

- Provider: [Runway](https://outages.cc/runway.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-29 19:59 UTC
- Resolved: 2026-09-29 22:20 UTC (lasted 2 h 21 min)
- Components: App, Backend, Public API
- Official update: https://stspg.io/zx2nhtqmr62z

## Updates from Runway

### resolved, 2026-09-29 22:20 UTC

This incident has now been resolved.

### investigating, 2026-09-29 20:16 UTC

We've spotted that something has gone wrong with Alelph 2 generations, causing degraded performance. We're currently investigating the issue, and will provide an update soon.

### investigating, 2026-09-29 19:59 UTC

Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.