# Sanity: Payment form not loading in Manage

- Provider: [Sanity](https://outages.cc/sanity.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-01 07:31 UTC
- Resolved: 2026-09-01 07:46 UTC (lasted 16 min)
- Components: Manage
- Official update: https://stspg.io/n6gtdln6g97x

## Updates from Sanity

### resolved, 2026-09-01 07:46 UTC

This incident has been resolved.

### monitoring, 2026-09-01 07:35 UTC

The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.

### identified, 2026-09-01 07:31 UTC

We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.