# Scaleway: [Support] Call Handling Delays

> Scaleway reports telephone call handling delays. The affected components are Excellence and Miscellaneous - Excellence. Scaleway has identified the problem and states that a high volume of requests causes the delays. Scaleway asks customers to submit a ticket instead of a phone call.

- Provider: [Scaleway](https://outages.cc/scaleway.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-10-26 08:44 UTC
- Components: Excellence, Miscellaneous - Excellence
- Official update: https://stspg.io/kpslxs4spts0

## Updates from Scaleway

### identified, 2026-11-01 17:18 UTC

Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.