# Scaleway: [Transactionnal Email]  - Delivering Issue

> Scaleway Transactional Email had a delivering issue that affected some emails in the Elements products. Scaleway identified the issue and restored outbound traffic. The incident is resolved and lasted about 3 hours and 6 minutes.

- Provider: [Scaleway](https://outages.cc/scaleway.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-05 12:27 UTC
- Resolved: 2026-11-05 15:33 UTC (lasted 3 h 6 min)
- Components: Transactional Email, Elements - Products - Transactional Email
- Official update: https://stspg.io/4wx10gdvbmf7

## Updates from Scaleway

### resolved, 2026-11-05 15:33 UTC

All emails have now been sent, and traffic is back to normal.

### monitoring, 2026-11-05 14:09 UTC

We have identified the issue and successfully restored outbound traffic. The problem was caused by a network configuration that failed to apply properly. We applied fix, which resolved the situation, and outgoing emails should start clearing and sending out gradually.

### identified, 2026-11-05 12:30 UTC

Some customers may experience emails getting stuck while processing or sending. We are actively working to resolve the issue and sincerely apologize for the inconvenience caused.