# Segment: Segment App UI Issue with Profile Traits with no recent activity

- Provider: [Segment](https://outages.cc/segment.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-03 01:04 UTC
- Resolved: 2026-09-03 22:42 UTC (lasted 21 h 38 min)
- Components: Web Interface (US), Web Interface (EU), Web Interface - Web Interface (US), Web Interface - Web Interface (EU)
- Official update: https://stspg.io/15rt770yyw55

## Updates from Segment

### resolved, 2026-09-03 22:42 UTC

This incident has been resolved.

### monitoring, 2026-09-03 20:20 UTC

A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

### identified, 2026-09-03 14:05 UTC

We are continuing efforts to mitigate this issue.

### identified, 2026-09-03 07:01 UTC

We are continuing efforts to mitigate this issue.

### identified, 2026-09-03 01:04 UTC

We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.