# SendGrid: MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States

> SendGrid reports MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon subscribers in the United States. The MMS Short Code components in North America are affected. SendGrid states that it identified the cause and is working to resolve the issue.

- Provider: [SendGrid](https://outages.cc/sendgrid.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-03 14:51 UTC
- Components: MMS Short Code, North America, CARRIER NETWORK - MMS Short Code, North America
- Official update: https://stspg.io/z8ly1knsk2yc

## Updates from SendGrid

### identified, 2026-11-03 17:51 UTC

Twilio customers may be experiencing MMS delivery delays and MMS delivery failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-03 16:51 UTC

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-03 15:54 UTC

Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-03 14:54 UTC

Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.